vecFLEX Terms & Conditions

Updated 31st May 2026

Introduction

Please read these Terms and Conditions carefully. These Terms and Conditions apply to vecFLEX (the “Service”). By entering the Service, you agree to be bound by the following Terms and Conditions:

• These Terms and Conditions, together with any specific rules set out in any communications relating to the Service, are the Service rules (“Rules”) and apply to this Service. By entering this Service, you are agreeing to be bound by these Rules and any other applicable instructions.

• evec LTD reserves the right to cancel or amend the Service and/or the Rules, you will be notified of any material revisions 30 days prior to changes or additional terms taking effect. Any changes will be posted on our website. These Terms and Conditions were last updated on 31st May 2026

• In the event of any dispute regarding any aspect of the Service, the decision of evec LTD shall be final and binding.By accepting these Terms and Conditions, you consent that you allow evec LTD and our partners to access your connected evec LTD devices (“Flexible Devices”) for us to deliver the Services. A full explanation and description of the Service is set out below.

About us

• evec LTD , registered in the United Kingdom with registered company number 13715318 and registered office at 8 Coronet Way, Salford, Greater Manchester, M50 1RE (“evec LTD”, “we”, “us”)

Definitions

In these Terms and Conditions, the following words have the following meanings:

Details of the Service

• In Great Britain, various Grid Services are offered to help the electricity grid which are managed by Programme Operators. Each programme has its own eligibility criteria and specific rules.

• EVEC, its partners and data sub-processors, including but not limited to Axle Energy Limited (“Partners”) will assess, enroll, manage, and reward Flexible Devices in Grid Services, based on location, technical specifications, preferences, and the availability of such services.

• In order for us to deliver the Services we and our Partners will require access to your Flexible Devices.

• We automatically enroll your Flexible Devices to support overall grid stability. This will work by briefly adjusting the Flexible Devices’s operation during periods of high stress for the grid. Under normal circumstances, we do not expect this service to materially impact your day-to-day Flexible Device usage, as these adjustments will be infrequent, and pauses or modifications to device operation will be for short periods only.

• At other times, Partners will control your Flexible Devices to adjust the overall electrical supply or demand on the network (“Events”). Where necessary, we may automatically vary the rate of production / charge / discharge from your Flexible Devices during or in preparation for Events.

• The Service is offered on a best-effort basis, with no guarantee on the frequency of Events or the potential value of rewards due to evolving program rules and market conditions.

• The Service and these Terms and Conditions are subject to the applicable terms of the Programme Operators that will also apply and you accept those Programme Operator Terms in order to access those markets, and we accept no liability if the Programme Operators amend or terminate their terms.

• The number of Events is not guaranteed, and participants cannot choose which Events to join, though deregistration from the Service is always an option.

• Flexible Devices can typically participate in Grid Services with only one provider at a time. Enrolling in our Services, if you are already registered for Grid Services with another provider, will render you ineligible to continue with the previous Grid Services provider. We are not responsible for notifying you of removal from any other service due to dual registrations or for any financial or other consequences arising from such removal.

• Registering with another Grid Services provider after joining us may result in disqualification from our Services.

• We are not liable for reimbursing any expenses incurred in connection with joining the Service.

• You may use the Services only in accordance with these Terms, the Rules and the Programme Operators' terms and conditions (where applicable), and the guidance and instructions applicable to the Services

• This Service is not a financial product or investment and is not regulated by the Financial Services Authority ("FCA").

Rewards

• Participation in the Grid Services makes you eligible for rewards based on your Flexible Device's performance (“Rewards”). Rewards are not guaranteed and are subject to change.

• Any Rewards earned will be credited at least monthly to your Account which is managed by our Partners.

• Rewards exceeding £10.00 can be redeemed via bank transfer to a UK bank account in the name of the Account Holder.

• We and our Partners will only pay you revenue from what is received directly from the Programme Operators and accept no liability for unpaid amounts beyond what is received and we cannot ensure that the Service will result in any Reward.

• All Rewards not claimed by participants after a period of one year will revert to evec LTD.

Eligibility and Participation requirements

To be eligible to participate in vecFLEX and any Energy Services, you must at all times comply with these Terms and Conditions, be 18 or over, and be a resident of Great Britain.

To be eligible, you must have a working electricity Smart Meter that is:

• actively communicating with the DCC and has done so for a period of at least 30 days prior to requesting to join the service, and

• have a registered import MPAN, associated with your address in the DCC.

To be eligible to use the Services you are required to:

• opt-in to the Service

• not be participating in the delivery of Grid Services or any similar service for NESO, any Distribution Network Operator, or other Programme Operators either directly, via an energy supplier, or another third party.

• You confirm that you are the bill payer at the address provided during registration, or that you have the authority of the bill payer to enrol the premises.

• You confirm that you own the Flexible Devices enrolled in the Service or have full authority from the owner and any other relevant party to enrol and permit control of those devices.

By agreeing to these Terms and Conditions, you consent to:

• us and our Partners accessing your half-hourly smart meter reads and telemetry data (including but not limited to energy, power, plug-ins, usage, state of charge) from your Flexible Device(s)

• collecting your MPAN and registering your MPAN and Flexible Device(s) with Programme Operators, including sharing smart meter reads and telemetry data where required to fulfill obligations within Programme Operator Terms

• us exclusively controlling your Flexible Device to deliver the Service during Events and any required preparation periods.

• Initial and/or ongoing participation in the Service may require firmware upgrade/s to your Flexible Device, and we reserve the right to remotely update firmware as necessary during the Service. Partners will control your Flexible Device to deliver the Service.

• We reserve the right to limit mode availability or decline registration for participants using unsupported modes as certain modes may not be compatible with the Service.

Service Terms and Liability

You shall not:

• Interfere with or disrupt the operation of the Services

• Attempt to gain unauthorised access to any system, network, or data

• Introduce any virus, malware, or harmful code; orUse the Services in a way that could damage, disable, or impair them.

• Flexible Devices can typically participate in most Grid Services with only one provider at a time. Enrolling in our Service, if you are already registered for Grid Services with another provider, will render you ineligible to continue with the previous Grid Services provider.

• We are not responsible for notifying you of removal from any other service due to dual registrations or for any financial or other consequences arising from such removal. Registering with another Grid Services provider after joining our Service may result in disqualification from our Service.

• We are not responsible for any loss, damage, injury, or incidental, indirect, special, or consequential damages (including, without limitation, lost profits or energy loss) arising from or related to the use or inability to use the Service. Participation in the Service is at your own risk and is provided on an "as-is," "where-is," and "where-available" basis.

• To the fullest extent permitted by law, we disclaim all representations, warranties, and conditions (express, implied, statutory, or otherwise), including but not limited to warranties of merchantability and fitness for a particular purpose regarding the Service.

• We in our sole discretion reserve the right to withdraw or vary the Rules and/or any offer made in connection with them in order to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any participant for doing so.

Termination

• If we reasonably believe you have violated the Rules, we reserve the right to disqualify you from the Service and revoke any payments.

• We reserve the right to terminate your participation in the Service immediately if any information you have provided is found to be false, inaccurate, incomplete, or misleading. In such cases, any benefits, rewards, or payments associated with your participation may be revoked.

We reserve the right to temporarily suspend or permanently remove your access to the Service at our sole discretion if, at any time during your participation, the following conditions occur:

• Your Device becomes disconnected from the internet, or your Device is moved to a different location, or

• Your smart meter is disconnected, your meter readings are no longer available in the DCC, or you relocate to a new property, or

• You are no longer eligible under the Service Rules, or

• A technical, operational, or security risk is identified in relation to your access to the Service.

You may opt out of the Service at any time by emailing customer.services@evec.co.uk.

We may terminate the Service at any time and for any reason without prior notice. Upon termination or opting out, we are not obligated to store, maintain, or provide any content, data, or information related to your participation in the Service.

Data Protection and smart meter access

• Both parties shall comply with its obligations under the Data Protection Laws and EVEC’s Privacy Policy found on our website at https://evec.co.uk/privacy-policy/

• EVEC acknowledges and agrees that any Personal Data provided by the Account Holder in connection with the provision of the Services will be processed in accordance with applicable Data Protection Laws and EVEC's Privacy Policy.

• EVEC shall only process Personal Data as necessary to provide the Services in accordance with these Terms and Conditions.

• We will share participants’ email, address, Meter Point Administration Numbers, half-hourly metered energy consumption, energy export, Flexible Device measurements, usage information, records associated with installation and the commissioning process, and other details relating to the participants with Programme Operators, its affiliates and their authorised sub processors to provide the Service including to register participants in the Service, provide evidence of performance, and calculate payments to individual participants.

• Your half-hourly metered consumption and export data will be processed by Partners and their authorised sub-processors by interfacing with the national smart meter systems in accordance with the Smart Energy Code. We will only share your smart meter readings once you have provided your consent. We and our Partners could provide Programme Operators with half hourly electricity consumption, export, baseline and reduction data and the value of any incentives used in an aggregate manner, for the purposes of delivering the Service. In some cases, Programme Operators may request detailed half hourly data around the Events to audit performance and payment, which may include consumption and export data on an individual participant basis.

• If you have a smart meter, consent may be renewed every 18 months after initial verification. If moving from the previously consented address, you must opt-out of the Service as soon as possible, and at latest the date of moving. You may withdraw your consent to the sharing of your smart meter energy data at any time by withdrawing from the program by contacting us via at customer.services@evec.co.uk.

• If you withdraw your consent, we will stop accessing your smart meter data via the national smart metering system and will stop sharing your smart meter data with Programme Operators for future Events; as a result, you will no longer be able to participate in Services that require smart meter data, including flexibility or demand response services. Withdrawal of consent will not affect any data already shared or used lawfully before your withdrawal, or any data we are required to retain to meet legal, regulatory, or audit obligations.

• We, our Partners, and approved sub processors on its behalf may share and process the above information for the purposes of operating vecFLEX.

• We and our Partners and/or authorised sub-processors shall retain settlement calculations and data regarding your participation in the Service as per the terms of each Grid Services’ program rules for up to seven years.

• By entering the Service, you agree that your above information will be processed and used as such

• By entering the Service, you agree to receive communications from us or Partners in connection with your participation in the Services.

Limited Time Offers - 6th - 31st May 2026

The below offers are for customers that have received an email or SMS directly from evec. Offers cannot be backdated or retroactively applied to current vecFLEX customers.

Eligibility for Free Cable Bag

• The free evec cable bag is available only to customers who have received the offer via email and who are successfully accepted onto the vecFLEX programme

• Submission of a vecFLEX application does not guarantee acceptance. Eligibility is confirmed once a customer has been approved and enrolled in vecFLEX.

• Customers who are not accepted onto vecFLEX, or who do not complete the enrolment process, are not eligible to receive the free cable bag.

• One cable bag may be issued per eligible charger and household, while stocks last

• No cash alternative is available.

Eligibility for Extended 1 year Warranty

• The extended warranty is available only to customers who are successfully accepted onto the vecFLEX programme

• Submitting an application to vecFLEX does not guarantee acceptance. Eligibility is confirmed only once a customer has been approved and enrolled in vecFLEX.

• The extended warranty applies only to chargers with an active manufacturer’s warranty at the point of vecFLEX enrolment.

• This offer is not available to customers who have already extended their warranty through any other promotion or scheme.To qualify for the extended warranty, customers must remain continuously active on vecFLEX for a full 12‑month period

• If a customer withdraws from vecFLEX or is removed from the programme before completing 12 months of continuous participation, the extended warranty will be voided

• The extended warranty period begins immediately after the standard warranty period ends and is non‑transferable

• Extended warranty coverage is subject to the full evec warranty terms and exclusions.