We are covered by a 3-year parts and labour guarantee.
You must register your product(s) online within 30 days of the delivery date to receive the warranty. Where applicable, please register all your products in one go if more than one item was purchased at the same time.
To register your warranty, please email customer.services@evec.co.uk
What is guaranteed?
-
The product is guaranteed against defects in materials and/or workmanship. Any parts found to be defective will be repaired or replaced at our discretion.
-
Parts are defined as mechanical/electrical parts only.
-
In order to qualify for the 3-year parts and labour guarantee, the purchase must be registered within 30 days of the delivery date. Products registered outside the 30-day period will receive a 12-month part and labour guarantee only. The 30-day period is calculated from the delivery date, not the installation date.
-
Products not registered will not benefit from this warranty.
-
Warranties in whole or part are non-transferrable.
Following points must be/have been followed in order to qualify for our warranty:
-
A suitably qualified professional has installed the EV charger.
-
Installation has been carried out in accordance with the instructions and current legislations.
-
Proof of purchase can be produced when requested.
-
Modification or repair of the EV charger by an unauthorised person has not been attempted – an authorised person is an evec appointed professional.
-
If a fault is reported and an authorised evec agent attends to the EV charger, a service call fee will be charged to the customer IF there is no fault found with the EV charger or the fault transpires to be caused by misuse or incorrect installation. You will be notified of our current rates prior to the service call taking place.
-
evec retains the right to invalidate the warranty in the event of physical or verbal abuse towards any member of staff.
-
The provision of services under the warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty remains effective from the date of delivery.
What is not guaranteed?
-
Damage by transport, misuse or improper installation and assembly.
-
Use of parts not used or recommended by evec.
-
Routine maintenance, wear-and-tear, installation faults.
-
Consumables and cosmetic parts.
-
Second hand or refurbished EV chargers.
-
Faults due to accidental damage or misuse.
-
Claims in respect of compensation of consequential loss, except where such liability is legally mandatory.
-
Damage caused by the EV charger coming into contact with unsuitable materials.
The guarantee does not in any way affect your statutory legal rights.