FAQs

Orders placed by 2.00pm Monday - Thursday will be dispatched for a next day delivery with DPD (who already have a 15% electric fleet!). Orders placed by 2.00pm Friday will be scheduled for a delivery the following Monday. Please note that some postcodes may take a little longer for delivery if not part of Mainland England.

Yes, we do offer installation services. View more information at evec.co.uk/fully-installed

No, unless you are a qualified electrician with EV charging installation experience, you should not attempt to install the products yourself. While it may seem tempting to save some extra money now by attempting a DIY approach, it can increase the chances of experiencing issues with your charger later down the line which can turn into extra costs. Additionally, many EV charger warranties (including evec’s) do not cover issues that arise due to improper installation, meaning even more costs can come your way should you need to buy another charging unit.

With a 7.4kW domestic fast charger, an average EV (with a 60kW battery) can take about 8 hours to charge to completion while on a 3.7kW slow charger, up to 12 hours for a completed charge can be expected. Public rapid chargers at 50kW+ can add 60-200 extra miles within just 20-30 minutes which is why they are often used for top-up charging on the go. Top-up charging, where EV drivers choose to charge their vehicles whenever they are parked, is common as it is quicker for EV batteries to reach 80% battery than it is to charge the last 20%.

To be eligible for evec's 2-year parts and labour guarantee, you must register your product(s) online within 30 days of the delivery date. Where applicable, please register all your products in one go if more than one item was purchased at the same time. To register your warranty, please email customer.services@evec.co.uk

To learn more about evec's warranty visit evec.co.uk/warranty-information

Yes, it is definitely safe to charge your EV outdoors whether it’s at a domestic or public charging point while it is raining. As our products are rated IP55, they are protected against solid objects and water jets projected by a nozzle (6.3mm) from any directions through layers of protective and waterproofing shields. EV’s are also very safe to take through a car wash!

Most EV’s on the market today can travel around 100-300 miles on a single charge; however, this is very dependent on model type, driving style, and weather. PHEV’s can run about 10-50 miles on pure electricity before they begin to use petrol, although this is once again dependent on model type. Additionally, batteries prefer warm conditions, so this means that during the winter, EV batteries drain quicker and take longer to charge which affects their range.

While there are some external factors, such as temperature, that can affect your EV’s range, there are ways in which the way you drive can positively or negatively extend the range.

Using air conditioning or heating lowers your range due to the electricity it uses; therefore, it’s a good idea to only really use them when it’s necessary. Your actual driving also has an affect as by driving at lower speeds with less aggressive acceleration can help minimise the range loss.