Charge into the future with confidence with Protect my Products’ unbeatable warranty

 

Whether you're charging up for a weekend road trip or commuting to work, it’s important to reply on your car's charger. That's why we have teamed up with Protect my Products to bring you a warranty that keeps you charging with confidence.

 

Comprehensive coverage beyond the standard warranty

Our standard evec warranty provides 3 years of parts and labour coverage for all registered products. However, with our Protect my Products extended warranty, you can enjoy even more benefits:

• Extended coverage up to 7 years in total.
• 48-hour engineer callout service to get your charger fixed quickly.
• If we can't fix your charger within 7 days or after 3 visits (whichever comes first), we'll either give you a new charger or a voucher as part of our repair or replacement guarantee.
• All parts, labour, and callouts are covered in your plan (no hidden costs!).

• Our UK-based customer service team is always on hand to help.

 

Affordable pricing and flexible payment options

We've made our extended warranty accessible to all EV owners with competitive pricing and flexible payment plans:

• Monthly payments starting from £5 (that’s cheaper than a meal deal!).
• Annual plans offer up to 25% discount.
• 5-year options available for select products.

 

The price can vary depending on the exact model of the evec charger you're interested in. For specific pricing details, check out the product pages for our popular models like the VEC01 and VEC03.

 

What is not covered by the extended warranty?

The extended warranty excludes several situations, including:

• Damage from transport, misuse, improper installation, or unauthorised repairs.
• Routine maintenance, wear-and-tear, and consumable parts (e.g. seals, fuses, light bulbs).
• Accidental damage, misuse, and damage caused by unsuitable materials.
• Faults due to gas leaks unrelated to the charger or products transported/installed outside the UK.
• Theft.

For a full list, refer to the "What is Not Included" section in the full terms and conditions.

 

How to get your Protect my Products extended warranty

Protecting your EV charger with an extended warranty is as easy as 1, 2, 3:

1. Purchase your evec charger through our website or authorised retailers.
2. During checkout, you'll have the option to add your preferred warranty to your order.
3. Receive instant confirmation and warranty details via email.

For existing evec customers, you can also add extended warranty coverage through the Protect my Products website within 30 days of your charger purchase.

 

What to do if you have an issue with your electric vehicle charger

Being without your EV charger can be a major inconvenience, especially when you're always on the go. That's why Protect my Products offers a seven-day callout guarantee, so you'll have a technician at your doorstep within a week to get your charger up and running again.

If you experience an issue with your charger, contact our UK-based customer service team and they’ll schedule a technician visit within 48 hours to get your charger repaired or replaced promptly. If we can't fix your charger after 7 days or 3 callouts, you'll receive a replacement product or voucher for a new one.

 

Why chosen Protect my Products over home insurance or standard warranty?

Specialised coverage

Protect my Products is designed to cover electrical and mechanical problems with your EV charger, which is different from home insurance that usually covers a wider range of issues. This means Protect my Products gives you protection that's specifically made for your charging equipment.

 

No excess charges

Unlike many home insurance policies that require you to pay an excess when making a claim, Protect my Product plans don't have any excess charges. This means you won't have to pay out of pocket when you need a repair or replacement.

 

Guaranteed fix or replacement

While our standard evec warranty covers breakdowns, Protect my Products goes a step further by guaranteeing a fix or replacement. If we can't repair your charger after 7 days or 3 callouts, you'll receive a replacement product or voucher.

 

Speedy response

With Protect my Product's 48-hour engineer callout service, you’ll get fast help if something goes wrong. This is especially important for EV chargers, since any downtime can really disrupt your daily routine. We're here to make sure you’re back up and running as soon as possible.

 

How to make a claim

To make a warranty claim, follow these simple steps:

1. Contact our customer service team and provide your warranty details.
2. A technician will schedule a 48-hour callout to assess the issue.
3. If the issue can’t be fixed, you’ll receive a replacement charger or a voucher.

Note: Please make sure to keep your purchase receipt and warranty details for easy processing of your claim.

 

Making EV ownership accessible for all

Electric vehicles are more than just a trend – they're the future of transportation. And now with Protect my Products, we are making that future even more accessible for all. With affordable warranty coverage, the costs of EV ownership become manageable and predictable. After all, the road to a greener future should be paved with confidence and peace of mind.

 

Protect your products in four easy steps: https://protectmyproducts.co.uk/