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vecFLEX support

What can I do if my application is rejected?

If we weren't able to enrol your charger, it'll be because it didn’t meet our eligibility requirements. This could be because:

  • You don't have an active smart electricity meter (SMETS1 or SMETS2)

  • Your charger wasn't connected to the internet

  • You're already enrolled in another flexibility service

What can you do next?

  • If you don’t have a smart meter yet, contact your energy supplier—

    they’ll install one for free as part of the UK Smart Meter rollout.

  • Make sure your charger is online and registered in the evec app.

  • If you’re with another flexibility provider, you can switch to vecFLEX once you opt out of their service.

Unsure of next steps?We'd love to have you join our vecFLEX rewards scheme. If you'd like to join but don't know what to do next contact us via live chat or via vecflex@evec.co.uk and a member of our lovely team will be in touch to guide you through onboarding steps.